Support
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Updated: 2026-05-06
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Xunxiaoyin Smart Customer Service
In using the SeekSoulOnline platform, if you encounter problems, you can first use the 【Smart Consultation】 function to receive AI answer services. If you need further help, you can also transfer to a human customer service at any time. The following is the usage guide:
Smart Consultation
- On the relevant problem page, click the 【Smart Consultation】 button to enter the Xunxiaoyin Smart Customer Service system.
- You can also directly access: Xunxiaoyin Smart Customer Service
- Enter your question, and the AI will provide an immediate answer.
- If the AI reply cannot solve your problem, you can click 【Live Support】 to get human support.
Dedicated live support hours are weekdays 9:00-18:00. If you contact us outside working hours or during peak periods, you can leave a message at any time with one click to describe your issue. The system will record it properly, and a human agent will follow up as soon as possible during working hours, prioritizing your request.
Sample interfaces:
Contact Information
- Working hours: Monday to Friday 9:00-18:00
If you need further assistance, welcome to contact us at any time!